At Slimn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, products, and services. It has been designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, and communication preferences.

Account Information: Login credentials, preferences, and account activity.

Payment Information: Billing details, credit/debit card information, and transaction history (processed securely through Stripe).

Health and Lifestyle Information: Details provided about your weight-loss goals, medical history, or preferences for personalised services.

Technical Information: IP address, browser type, device information, and usage patterns.

We may also collect additional information when required for legal compliance or to provide our services effectively. For example, we may collect marketing preferences and user feedback.

2. How We Use Your Information

Slimn uses your information to:

Provide and personalise our products and services, including weight-loss recommendations and tools like Wegovy and Mounjaro.

Process payments securely via Stripe and manage your account.

Communicate with you regarding updates, promotions, or customer support.

Improve our website, services, and user experience.

Comply with legal obligations or enforce our terms and conditions.

Provide tailored content and advertising based on your preferences.

3. Legal Bases for Processing Your Data

Under UK GDPR, we process your personal data based on the following legal bases:

Consent: Where you have provided consent, such as subscribing to our newsletter.

Contractual Necessity: To fulfil our contract with you, such as providing weight-loss products and services.

Legal Obligation: To comply with applicable laws and regulations, including requirements under the UK General Pharmaceutical Council (GPhC) registration (9011648).

Legitimate Interests: To improve our services, prevent fraud, and ensure the security of our operations.

4. How We Share Your Information

We respect your privacy and will never sell your personal information. However, we may share your data with:

Service Providers: Third-party companies that assist in processing payments (e.g., Stripe), delivering products, or managing communications.

Healthcare Professionals: With your explicit consent, to tailor weight-loss solutions to your needs in compliance with GPhC requirements.

Legal Authorities: If required by law or to protect Slimn’s rights, safety, or property.

Marketing Partners: Where permitted, to deliver personalised advertising campaigns.

We ensure all third-party partners comply with data protection laws and maintain strict confidentiality.

5. Data Security

We implement robust security measures to protect your personal information, including:

Secure servers and encryption for data storage.

Regular monitoring and updates to safeguard against cyber threats.

Restricted access to personal information on a need-to-know basis.

Routine security audits and staff training on data protection.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct inaccurate information.

Deletion: Request the deletion of your personal data, subject to legal requirements.

Restriction: Request the restriction of processing under certain circumstances.

Data Portability: Receive a copy of your data in a machine-readable format.

Object: Object to the processing of your data for specific purposes, such as marketing.

Withdraw Consent: Withdraw your consent at any time for data processing based on consent.

To exercise these rights, please contact us at info@slimn.co.uk.

8. Cookies and Tracking Technologies

Slimn uses cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Necessary for the functioning of our website.

Performance Cookies: Help us analyse website usage to improve user experience.

Marketing Cookies: Deliver personalised advertisements based on your browsing behaviour.

Google Analytics: Tracks and reports website traffic to help us optimise our services.

You can manage your cookie preferences through your browser settings or by accessing our cookie management tool available on our website.

9. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure adequate protection by:

Using countries with an adequacy decision from the UK.

Implementing standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Slimn Customer SupportEmail: info@slimn.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.